Questions & answers

Many common jobs have a fixed price on our Fix Menu, for example a shutter strap for €59. Other jobs cost €42 for the first hour, including the call-out in our core area, then €21 for each extra 30 minutes. We always agree the price before we start.

Yes. All our prices include VAT, and you get a proper invoice for every job.

By card, Bizum, bank transfer or cash. If materials cost more than €250, we ask for a 50% deposit first.

Parts are charged at the price on the receipt, with no mark-up. If you prefer, you can buy the parts yourself and we fit them.

The easiest way is WhatsApp. Send us a photo of the problem, and we reply with a price and a time. You can also call us, or leave your number on our website and we'll call you back.

Usually within a few days. Same-day urgent visits are sometimes possible for an extra €30. We will always tell you honestly when we can come.

You can cancel for free up to 12 hours before the appointment. If you cancel later, we charge €20.

Torrevieja, La Mata, La Zenia, Cabo Roig, Playa Flamenca, Villamartín, Los Dolses and Ciudad Quesada at no extra cost. We also cover Guardamar, Pilar de la Horadada, San Miguel de Salinas, Los Montesinos and Algorfa for €15 extra.

No. Many of our customers live abroad. You can leave a key with us, and we send you photos when the job is done.

Our work has a 90-day guarantee. If something we fixed fails because of our work, we come back and fix it for free.

Yes. We have public liability insurance for our work in your home.

Yes. We don't do gas installations, new electrical installations or certificates, or air-con gas work. These need licensed specialists by law, and we can recommend people we trust.

Every key gets a coded tag with no name or address on it. Keys are locked away, separate from the list of codes, and you can have them back whenever you ask.

We go through our 30-point checklist: leaks, damp, windows and shutters, power, fridge, pool and garden, storm damage and more. Then we send you a photo and video report on WhatsApp.

Yes. Monthly plans have no long contract. Just tell us one month before. Annual plans are paid for 12 months upfront.

Our team speaks Spanish and English. On WhatsApp you can write in your own language. We reply in your language too, using careful translation, and we check that we have understood you correctly.