1. Who is responsible for your data
- Controller: TODO: legal name (trading as Vecino Fix)
- NIF: TODO: NIF
- Address: TODO: address
- Contact for privacy questions: hola@vecinofix.es
2. What data we collect
- WhatsApp, phone and email: your name, phone number, messages, photos and videos you send us, and the address of the property where you want work done.
- Call-back form: your name, phone number, area and message. The form is delivered to us by Web3Forms.
- Jobs and invoices: the work done, before-and-after photos, prices, payments and invoice details (including your NIF/NIE if you ask for it on the invoice).
- Home Care members: property details, access instructions, key code (never linked to your address on the key itself), inspection reports and photos.
3. Why we use it, and on what legal basis
- To answer your enquiry and give you a quote: steps taken at your request before a contract (GDPR art. 6.1.b).
- To carry out the job or your Home Care membership, including key holding and reports: performance of a contract (art. 6.1.b).
- To issue invoices and keep accounting and tax records: legal obligation (art. 6.1.c).
- To handle guarantee claims and complaints: contract and legitimate interest (art. 6.1.b and 6.1.f).
- To send occasional news or offers on WhatsApp: only with your consent (art. 6.1.a), which you can withdraw at any time.
- We only use photos of your home in our marketing if you give us explicit permission, and never with your address.
4. Who we share it with
We never sell your data. We share it only when needed with:
- Tradespeople working for us on your job (only what they need to do the job).
- Service providers who process data for us: WhatsApp (Meta), Web3Forms (contact form), Cloudflare (website hosting and cookieless statistics), our email provider TODO: email provider, our invoicing software TODO: invoicing software and our accountant (gestor).
- Tax authorities and courts, when the law requires it.
Some of these providers may process data outside the European Economic Area. In that case, transfers are protected by European Commission adequacy decisions (such as the EU-US Data Privacy Framework) or standard contractual clauses. TODO: verify each provider's transfer mechanism
5. How long we keep it
- Enquiries that do not become a job: up to 12 months.
- Customer, job and invoice data: for as long as the law requires (generally 4 years for tax purposes and up to 6 years for accounting records).
- Before-and-after photos: for the guarantee period plus 12 months, unless you agreed to their use in our marketing.
- Home Care data: while you are a member and 12 months afterwards. Keys are returned when membership ends.
6. Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, to receive it in a portable format, and to withdraw consent at any time. Write to hola@vecinofix.es. We reply within one month.
If you are not happy with our answer, you can complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
7. Cookies and statistics
This website does not use cookies and does not store anything in your browser. We use Cloudflare Web Analytics, which counts visits without cookies and without identifying you. When you arrive from one of our flyers, a short code in the web address (for example ?src=flyer-zenia) is added to your WhatsApp message so we know which flyer worked. It is not stored on your device.